Certain merchandise may be returned within 60 days of purchase unless noted in our Return Policy Exceptions. Refunds will be issued to the original form of payment (credit card, account, etc.). Original shipping charges will be deducted from the refund unless the return is a result of a STONEKOR error. You are responsible for shipping charges to return goods. Further, STONEKOR charges restocking fees for all returned items.

Return Policy Exceptions

  1. Equipment: No returns are permitted for STONEKOR machines or equipment.
  2. Parts: Unused parts may be returned for a 15% restocking fee.
  3. Chemicals: No returns are permitted for STONEKOR chemicals.
  4. Diamond tooling: No returns are permitted for STONEKOR diamond tooling.

Instructions and Conditions for Return Goods

  1. Submit completed Return Goods Authorization Form to STONEKOR. You must provide materials information (Part information, Engine Serial Number, Machine Serial Number, Model Number, etc.) and Proof of Purchase (i.e. invoice).
  2. Approved return goods must be received by STONEKOR within 14 days of the RGA date in order to receive credit.
  3. A copy of the RGA form should be included with the items returned.

Address for Return Goods

STONEKOR
6450 Joe Frank Harris Parkway Adairsville,GA 30103
+1 (770) 773-3875

Contacts

Customer Service
U.S.: (800) 633-0519
Int’l: +1 (770) 773-3875 customerservice@stonekor.com

Forms & Manuals

Return Goods Authorization Form
Stonekor Warranty Claim Form
Stonekor Warranty Manual